Kelas Bahasa provides digital, non-tangible products in the form of online courses. Due to the nature of our services, all purchases are final and non-refundable once access has been granted.
However, we understand that technical issues may occur. In such cases, we offer limited refunds under the following conditions:
We will consider a refund if:
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You are unable to access the course due to a technical issue on our side.
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You request a refund within 24 hours of purchase and have not accessed any course materials.
If your case meets these conditions, please contact us at:
📧 +62812-3125-6434
We do not offer refunds in the following cases:
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You changed your mind after completing the purchase.
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You expected a different result or misunderstood the course content.
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You accessed the learning materials before requesting a refund.
Exchanges
We do not accept product exchanges. All courses are fixed and personalized per transaction.
If you have further questions or need assistance, feel free to reach out to our support team. We’re happy to help.